Railway Station Mudgee NSW Australia ( Roger OZ, Flickr)

The NSW Ministry of Transport provides a range of Integrated Transport Information Services (ITIS) to the public.
These services are accessed via the 131500 call centre and the www.131500.com.au web site as well as other transport agencies’ web sites.
The call centre and web site services have been provided under an outsourced services contract which will terminate on 30 June 2010. Stakeholders in the ITIS service include Ministry of Transport, RailCorp, STA, Sydney Ferries and Private Bus Operators.
This RFT calls for proposals from suitably qualified product and service providers to ensure the continuity of the current services to the public, and to provide a platform for implementing the next generation of Integrated Transport Information Services for the people of NSW. This RFT includes continuity of the existing information services to be transitioned from the present contract.
Key monthly figures are:
180,000 calls answered, over a range of information and customer feedback call types
500,000+ website visits
70,000 IVR calls resolved
1,500 email responses
Further development of the service is required to:

Improve telephone and internet services, and introduce new delivery channels
Improve information for people from non-English speaking backgrounds, people with disabilities and the aged
access real time information
include other transport modes and expand the geographical coverage ·
Improve facilities to manage customer feedback drive down the cost of service provision.

Contacts
Bernd Uhlmann, NSW Ministry of Transport
Telephone: +61 02 9268 2904
Fax: +61 02 9268 2274
E-mail: ITISProcurement@transport.nsw.gov.au

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Building and Construction and Maintenance Services The works include: Demolition of Block H & associated Site Works/Services & removal of nominated trees. The relocation, rebuilding & reinstatement of Block I. Construction of Block K (Hall, Toilets & C.O.L.A.) linked by new covered ways to existing/new buildings. Construction of Block J, with facilities for (School Administration & Library), linked by new covered ways to existing/new buildings . Internal/external refurbishment & conversion of Block A to accommodate 4 Homebases.

Internal refurbishment/conversion of Block B ground floor to accommodate 2 Homebases.

Works to Block D incl, provision of new subfloor access & associated sub floor works, conversion of Main Switch Room to EDB/associated building works, incl. internal painting to northern rooms. Removal & lawful disposal of hazardous materials.

Refurbishment/reinstatement of Block I into 2 Homebases. Construction of new vehicle entries/crossovers, access & service roads, bulk waste pad, car parking & associated landscaping works. Construction of new retaining walls, stairs, ramps, paving, landscaping, making good of disturbed areas & all associated siteworks & services. Supply & installation of new Main Switch Board, Consumer Mains, Substation & associated works, site reticulation & all other associated works. Construction of a complying underground stormwater detention tank & all associated siteworks, landscaping & services. Construction of a rainwater harvesting system with underground storage tanks & all associated siteworks, landscaping & services. Provision of a complying fire fighting system & associated works.

Contacts:
Commerce OPWS PMG Programs Branch
Person: Nick Chipizubov
Telephone: +61 02 9372 8591
E-mail: nick.chipizubov@commerce.nsw.gov.au

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